Shipping policy
This page explains where we ship, how long it takes, and exactly what it costs. All prices on this page are in US dollars (USD). Last reviewed: on publication.
Where we ship
We ship from Mt Pleasant, South Carolina, United States, to all 50 US states, Washington DC, and US territories including Puerto Rico, plus APO, FPO and DPO military addresses. We do not currently ship outside the United States. If you place an international order it will be cancelled and refunded in full.
Handling time
Handling time is 1 business day. Handling time is the time between you placing the order and us handing the parcel to the carrier. It does not include time in transit. An order placed before 2:00 pm Eastern Time on a business day is dispatched within 1 business day. Orders placed after 2:00 pm Eastern Time, at a weekend, or on a US federal holiday are treated as received the next business day. Business days are Monday to Friday, excluding US federal holidays.
Transit time
Transit time is separate from handling time and starts when the carrier first scans the parcel.
- Standard shipping: 2 to 5 business days in transit.
- Expedited shipping: 1 to 2 business days in transit.
So a standard order placed before 2:00 pm Eastern Time on a Monday is dispatched within 1 business day and typically delivered 2 to 5 business days after dispatch. Transit times are carrier estimates and are not guaranteed. Deliveries to Alaska, Hawaii, Puerto Rico, other US territories and military addresses can take longer than the ranges above.
Shipping costs
Shipping is charged per order, not per item. All amounts are in US dollars (USD).
- Standard shipping costs $4.95 on orders under $99.00.
- Standard shipping is free on orders of $99.00 or more, before tax and after any discounts.
- Expedited shipping costs $14.95 on every order, regardless of order value. The free shipping threshold does not apply to expedited shipping.
- Orders over $150.00 ship with tracking and signature confirmation at no extra charge. This is not optional on those orders — somebody has to sign.
The same information as a table:
| Method | Handling time | Transit time | Cost (USD) |
|---|---|---|---|
| Standard, order under $99.00 | 1 business day | 2 to 5 business days | $4.95 |
| Standard, order $99.00 or more | 1 business day | 2 to 5 business days | Free |
| Expedited, any order value | 1 business day | 1 to 2 business days | $14.95 |
Preorders
Preorder items ship on or after the release date shown on the product page. The 1 business day handling time starts on the release date, not on the day you order.
If you order a preorder item and an in-stock item together, the entire order ships when the preorder item is released. If you need the in-stock items sooner, place a separate order. If a release date moves, we email everyone affected with the new date, and you may cancel a preorder for a full refund at any time before it ships.
Tracking
Every order ships with tracking. You will receive a shipping confirmation email with a tracking number as soon as the label is created. Tracking can take up to 24 hours to show movement after the label is created — that is normal and does not mean the parcel is lost.
Taxes and duties
Sales tax is calculated at checkout based on your shipping address and shown before you pay. Because we ship only within the United States, there are no customs duties or import charges on any order.
Lost, late or damaged parcels
If tracking has not updated for 7 consecutive days, contact us and we will open a carrier trace. If a parcel is confirmed lost, we replace it where we still have the item in stock, or refund it in full to your original payment method. If a parcel arrives damaged, send us photographs of the packaging and the contents within 30 days of delivery and we will replace or refund it at our cost.
Incorrect addresses
We ship to the address supplied at checkout. Please check it before you pay. If a parcel is returned to us because the address was wrong or incomplete, we will refund the order minus the original shipping cost, or reship it once you have paid the shipping cost again.
Contact us
If anything on this page is unclear, or you need help with an order, contact us and a person will reply within 1 business day.
- Business name: SRareTCG
- Postal address: Belle Station Blvd, Mt Pleasant, SC 29464, United States
- Email: support@sraretcg.store
- Phone: (843) 388-5711
- Support hours: Monday to Friday, 9:00 am to 5:00 pm Eastern Time
- Response time: within 1 business day