Return & Refund Policy

This page explains how long you have to return something, who pays for the return, and when you get your money back. All amounts on this page are in US dollars (USD).

Return window

You have 30 days from the date your order is delivered to request a return. That is 30 days counted from the delivery date on the carrier's tracking, not from the order date and not from the dispatch date. Requests made after 30 days cannot be accepted.

Once we approve a return you have a further 14 days to post it back to us.

What can be returned

Unopened, unused items in their original condition can be returned within the window above for any reason at all, including simply changing your mind.

These items cannot be returned:

  • Sealed product that has been opened. Once a booster box, pack or Elite Trainer Box is opened it cannot be returned, because its value depends entirely on being sealed.
  • Graded slabs that have been cracked, opened or tampered with.
  • Gift cards.

Singles can always be returned within the window, opened or not.

Who pays for return shipping

This depends on why the item is coming back, and there are exactly two cases.

  • If we got it wrong, we pay. If the item arrived damaged, was the wrong item, or was in worse condition than the listing described, we email you a prepaid return label and you pay nothing. Grading is a judgement call and we get it wrong occasionally — when we do, it is our cost, not yours.
  • If you changed your mind, you pay. You cover the return postage, and the original outbound shipping cost is not refunded. If your order shipped free because it was over $99.00, and returning items takes it under $99.00, the original $4.95 standard shipping cost is deducted from your refund.

Restocking fee

There is no restocking fee on any return. We do not deduct a percentage, a handling charge or an inspection fee from your refund. Ever.

How to start a return

  1. Email support@sraretcg.store within 30 days of delivery with your order number and which items you want to return.
  2. If the item arrived damaged or not as described, attach photographs. Front and back of the card or the outside of the packaging is usually enough.
  3. We reply within 1 business day with a return authorisation and the return address. Do not post anything back before you have that — unauthorised returns cannot be tracked to your order and may be refused.
  4. Post the item back within 14 days of approval, packed at least as well as it arrived. A card returned loose in an envelope will arrive damaged and we cannot refund a damaged return.

Refund method and timeframe

Refunds are issued to your original payment method. We cannot refund to a different card, a different account, or as store credit unless you specifically ask for store credit instead.

We process your refund within 3 business days of receiving the returned item and inspecting it. You will get an email when the refund is issued. After we issue it, your bank or card issuer typically takes a further 5 to 10 business days to show the money on your statement. That second delay is on their side, not ours, and we cannot speed it up.

Refunds include the price of the returned items and any sales tax charged on them. Outbound shipping is refunded only where the return is our fault, as set out above.

Cancellations

You can cancel an order for a full refund at any time before it ships — normally within 1 business day of ordering. Preorders can be cancelled for a full refund at any time before the release date. Email us as soon as possible; if the parcel has already gone out, treat it as a return.

Exchanges

We do not process direct exchanges, because holding a card while a return is in the post takes it off sale for both of you. Return the original for a refund under this policy and place a new order for the item you want. If the return is our fault we will hold the replacement for you.

Your statutory rights

Nothing in this policy limits any right you have under applicable United States federal or South Carolina state consumer protection law. Where those rights are more generous than this policy, those rights apply.

Contact us

If anything on this page is unclear, or you need help with an order, contact us and a person will reply within 1 business day.

  • Business name: SRareTCG
  • Postal address: Belle Station Blvd, Mt Pleasant, SC 29464, United States
  • Email: support@sraretcg.store
  • Phone: (843) 388-5711
  • Support hours: Monday to Friday, 9:00 am to 5:00 pm Eastern Time
  • Response time: within 1 business day