Frequently Asked Questions
If your question is not answered here, email support@sraretcg.store and a person will reply within 1 business day.
How quickly will my order ship?
Handling time is 1 business day. Orders placed before 2:00 pm Eastern Time on a business day are dispatched within 1 business day. Standard shipping then takes 2 to 5 business days in transit, and expedited takes 1 to 2 business days. Preorders ship on or after the release date shown on the product page.
How much is shipping?
Standard shipping costs $4.95 on orders under $99.00 and is free on orders of $99.00 or more. Expedited shipping costs $14.95 on any order. Orders over $150.00 include tracking and signature confirmation at no extra charge. All prices are in US dollars (USD).
Where do you ship to?
We ship to all 50 US states, Washington DC, and US territories including Puerto Rico, plus APO, FPO and DPO military addresses. We do not currently ship outside the United States.
What do your condition grades mean?
Near Mint is pack-fresh. Lightly Played has minor wear you have to look for. Moderately Played has obvious wear at normal viewing distance. Heavily Played has significant wear but is still sleeve-playable. Damaged has creases, tears or water damage. Full definitions are on our condition guide.
Why does each condition have a different price?
Because they are different cards. A Near Mint copy and a Moderately Played copy of the same card are not interchangeable, so each condition is listed separately with its own price and its own stock count rather than hidden behind a dropdown.
How are cards packed?
Every single ships in a penny sleeve, then a toploader or semi-rigid, then a resealable team bag, then a rigid mailer. Orders over $150.00 ship in a box with tracking and signature. Sealed product ships double-boxed with void fill.
Can I return something?
Yes — you have 30 days from the date your order is delivered to request a return, and there is no restocking fee. If the item was damaged, wrong, or worse than described, we pay the return shipping. If you changed your mind, you pay it. Opened sealed product cannot be returned. See our Return & Refund Policy.
When will I get my refund?
We process refunds to your original payment method within 3 business days of receiving the return. Your bank then typically takes 5 to 10 business days to show it on your statement.
What if the card is in worse condition than described?
Send us a photograph within 30 days of delivery. We cover the return shipping and refund you in full. Grading is a judgement call and we get it wrong occasionally; when we do it is our cost.
How do preorders work?
You are charged when you order, and the item ships on or after the release date printed on the product page. If you order preorder and in-stock items together, the whole order waits for the release date — place a separate order if you need the in-stock items sooner. You can cancel a preorder for a full refund at any time before it ships.
Do you sell Japanese cards?
Yes. Japanese sealed product and singles are tagged by language and filterable from any collection page, rather than being buried in the product title.
Are your graded cards verified?
We list the certification number on every graded listing so you can check it against the grader's own population report before buying. We never crack, reholder or resubmit slabs.
Do you buy collections?
Yes. Send a list or photographs to support@sraretcg.store and we will make an offer within 1 business day. Minimum buy is $25.00. See Sell Your Collection.
Can I collect in person?
Not currently. We are online-only. The address in our footer is our registered business address and we receive mail there, but there is no shop counter.
How do I contact a human?
Email support@sraretcg.store or call (843) 388-5711 during Monday to Friday, 9:00 am to 5:00 pm Eastern Time. We reply within 1 business day.
Contact us
If anything on this page is unclear, or you need help with an order, contact us and a person will reply within 1 business day.
- Business name: SRareTCG
- Postal address: Belle Station Blvd, Mt Pleasant, SC 29464, United States
- Email: support@sraretcg.store
- Phone: (843) 388-5711
- Support hours: Monday to Friday, 9:00 am to 5:00 pm Eastern Time
- Response time: within 1 business day